Return Policy:

Our collections are made for badbad by badbad but if you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be unworn, unused, and unwashed. All monogrammed, personalized, vintage, altered or final sale items cannot be returned or exchanged.

Please e-mail shop@goonzworld.com before shipping your item back. We will set you up with a return label to allow for faster processing of your refund. Returns / exchanges must be pre-approved/arranged via email -  shop@goonzworld.com.  

Once your return is received and inspected by the badbad returns department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. If an order is paid via crypto we will need your wallet address to process the refund. Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Exchanges:

We will do our best to help any badbad with exchanges, but some items may not be available.

Processing & Shipping

Processing:

Once you have placed an order on our site, you will receive a confirmation email. To cancel an order, please email us at shop@goonzworld.com immediately. Once you have received a tracking number, your order will be unable to be canceled.

Once an order has been fully placed, we cannot switch items or sizes. So be sure to order the correct sizes and colors, & include the correct address and email. 

Please refer to the size chart on each product listing for sized products before purchasing to ensure you get the best fit available. Be sure to reference each product and read the description - some products may have an oversized, baggy fit.

We strive to process most orders within 5-7 business days. Please refer to our Twitter & Discord for special announcements. Once it has been shipped, you will receive a confirmation email with a tracking number. badbad warehouse hours are from 10 am-4 pm EST, Mon-Fri. All orders are shipped from our New York warehouse. 

Domestic:

We ship Domestic orders using USPS and FedEx. Ground shipping generally takes around 3-6 days to arrive after being picked up by the Carrier. Please allow 48 business hours for your shipping label to update after you've received confirmation. 

International:

All orders outside the US will be shipped using USPS or UPS. Shipping rates are calculated by USPS or UPS, and the international flat shipping rate is good for apparel only and under 15 lbs. Whenever shipping rates appear off, please contact us so we may verify for you. Depending on your location and the service selected at checkout, international deliveries may take on average 2 to 12 days. Customers are responsible for eventual duties and taxes before or after receiving the international order(s).

Customer Service:

Please allow 24-48 business hours for customer service responses from shop@goonzworld.com. Please include your name, name on the order (if different), order number, and question/concern in your original message.